Global Science Toy Brand Begins New Voyage of Discovery With Oracle NetSuite In China
COMPANY BACKGROUND
The client (name confidential) specialises in the development and production of popular science children’s toys sold in partnership with some of the worlds most renowned toy brands. The company’s products are exported to more than 60 countries and their global subsidiaries include research and development and production facilities in China’s coastal special economic zones.LOCATION
US (HQ)Subsidiaries in Europe, Asia and North America
INDUSTRY
Consumer Goods (Children’s Toys)NUMBER OF USERS
More than 30SYSTEM REPLACED
ManualOTHER SOLUTIONS CONSIDERED
HighJump, and Local ERPORACLE NETSUITE MODULES & SOLUTION SCOPE
1. Sales (CRM)2. Manufacturing
3. Purchasing
4. Warehouse Management (including barcode scanning)
5. Global Financials (OneWorld)
CHALLENGES
Like many innovative businesses that expand rapidly, the company realised that they were quickly outgrowing their legacy business management software tools. Growing pains included:• Long delivery cycles frequently became out of sync with the changing demands of the market. Offline management of business processes led to slow information flow throughout the company, stretching delivery cycles and hampering the company’s overall responsiveness to as market requirements evolved.
• Increasingly diverse customisation requirements put pressure on quality control. As the business grew, the volume of customisation requirements from their global customers increased significantly, making it challenging to maintain quality standards, including ISO9001 compliance, across the full range of customised products.
• Complex business processes became more challenging to manage: the manufacture and delivery of the company’s products relies on a complex array of processes and relationships both between subsidiaries within the company and between the company and third party suppliers and subcontractors. Some products are manufactured completely in-house, while other product processes are partly outsourced and involve both finished and semi-finished goods. Managing the global ecosystem of their business effectively with legacy business tools became increasingly difficult as the business grew over time.
• Inefficient data management affected staff productivity. Rapid growth led to ever greater volume of data to record and process. Manual entry and a lack of centralised management increased workloads and risk of inaccuracies while reducing transparency traceability of critical business data.
COMPANY DIGITAL TRANSFORMATION GOALS
1. Achieve a unified vision of the company’s critical business data and implement a unified management model across all global subsidiaries2. Optimise operational efficiency at the system level
3. Support managers to make quick decisions based on timely data
4. Support current and future business growth.
NEW BUSINESS CAPABILITIES
Below are some selected highlights of the solution delivered to the client by Trigger Networks:1. Process standardisation: systematised and standardised critical business processes and transition these processes from offline to online;
2. Integration of business processes and financials: achieved unified digital management of document flow, information flow, and capital flow across all major departments; improved the efficiency of inter-departmental collaboration and facilitate the shortening of delivery times for customers;
3. Data sharing: Achieved a reduction in manual data operations and improve data accuracy. Ensured warehouse data can be easily viewed in real time at any time by authorised personnel across the entire company; achieved full automation of all data sharing tasks on the system;
4. Approval flow automation: Role-oriented automated approval processes and convenient approval at any time greatly shorten the approval time;
5. Group management and control: All authorised personnel at group headquarters can view data for each subsidiary in real time, without manual transmission using Excel or email.
